FAQ

Select the product you want, add it to your cart, and complete the secure checkout. You will receive a confirmation email immediately after your purchase.

Orders are processed automatically. If you need to modify or cancel, contact us as soon as possible at [email protected].

Yes. Once your order is placed, you will receive a confirmation email with all the details of your purchase.

We ship worldwide — all 27 EU member states, the United Kingdom, USA, Canada, Australia, Japan, South Korea, Singapore, India, Brazil, Mexico, UAE, and many more. EU orders have no customs fees.

Shipping is completely free on all orders, worldwide. No minimum purchase required. Shipping is included in our product prices — you will see €0 / £0 / $0 at checkout.

Estimated delivery times:

• Netherlands, Belgium, Germany: 2–5 business days
• Spain, Portugal, France, Italy: 3–7 business days
• Other EU countries: 5–10 business days
• United Kingdom: 5–10 business days
• USA, Canada, Australia: 7–15 business days
• Asia (JP, SG, KR, HK, TW): 7–14 business days
• Rest of World: 10–20 business days

All orders are tracked. Delays may occur during peak periods or customs processing.

Once your order is shipped, you will receive a tracking number by email to follow your shipment at any time.

For orders shipped within the EU: no customs fees. For orders outside the EU: local customs duties or import taxes may apply upon delivery and are the responsibility of the buyer.

We accept:

• Credit and debit cards (Visa, Mastercard, Amex)
• Apple Pay
• Google Pay
• PayPal
• Klarna (flexible payment options)

All payments are processed through secure, PCI DSS compliant providers.

Yes. All transactions use SSL encryption and PCI DSS compliant payment platforms to protect your data.

Yes. You have 14 days from delivery to request a return. EU customers have the statutory right of withdrawal under EU Directive 2011/83/EU. International customers also benefit from our 14-day return policy.

Contact us at [email protected] with your order number and reason for return. Our team will provide the return address within 24 hours.

Return shipping costs are the responsibility of the customer, unless the product is defective or damaged upon arrival — in which case we cover all return costs.

Once the returned product is received and inspected, the refund is processed within 14 days to your original payment method.

Yes. All products include the official manufacturer warranty. EU customers benefit from a minimum 2-year legal guarantee under EU consumer law.

Contact us within 48 hours of delivery with photos of the damage. We will arrange a free replacement or full refund, including return shipping costs.

📧 Email: [email protected]
📞 Phone: +31 10 890 6612
🕐 Monday – Friday: 09:00 – 17:00 CET

We reply within 24 hours on business days.