Shipping & Delivery — EU & Worldwide
OnlineStore24 — Shipping & Delivery
Operated by M&V Euro Commerce B.V. (Netherlands)
Last updated: 30 June 2026
🌍 Free Worldwide Shipping on Every Order
We offer free shipping on all orders — no minimum, no exceptions. Shipping is included in our product prices. You will see €0.00 / £0.00 / $0.00 at checkout.
Where We Ship
- European Union — all 27 member states via onlinestore24.eu and EU country domains
- United Kingdom — via onlinestore24.uk
- Worldwide — USA, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Taiwan, India, Thailand, Malaysia, Philippines, Indonesia, Vietnam, South Africa, Nigeria, Kenya, Morocco, Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Mexico, Saudi Arabia, Qatar, UAE, Israel, Turkey, Egypt, Pakistan — via online-store24.com
Processing Time
| Standard | Peak Periods |
|---|---|
| 1–2 business days | 2–4 business days |
Peak periods include major sales events, Black Friday, and the Christmas season.
Estimated Delivery Times
| Region | Estimated Delivery |
|---|---|
| Netherlands, Belgium, Germany | 2–5 business days |
| Spain, Portugal, France, Italy | 3–7 business days |
| Other EU countries | 5–10 business days |
| United Kingdom | 5–10 business days |
| USA, Canada, Australia | 7–15 business days |
| Asia (JP, SG, KR, HK, TW) | 7–14 business days |
| Rest of World | 10–20 business days |
Estimates only. Delays may occur due to carrier issues, customs processing, weather, or high-volume periods.
VAT & Customs
EU orders: VAT is included at your country's applicable rate, calculated at checkout. We are OSS-registered for full EU tax compliance.
Non-EU orders: Prices are VAT-free. Local customs duties and import taxes may apply upon delivery and are the responsibility of the buyer.
Tracking
A tracking number will be sent to your email once your order is dispatched. Track your order anytime through our website or the carrier's portal.
Address Accuracy
⚠️ You are responsible for providing a complete and accurate delivery address. Failed deliveries due to incorrect address information may require an additional reshipping fee.
Delivery Disputes
Order marked "Delivered" but not received? Contact us immediately at [email protected]. We will open a carrier investigation (5–10 business days). Refunds or replacements issued after investigation confirmation.
Split Shipments
Large orders may ship in multiple parcels at no extra cost. Separate tracking provided for each shipment.
M&V Euro Commerce B.V.
Posthoornstraat 11, 3011 WD Rotterdam, The Netherlands
KvK: 99544733 · VAT: NL869033967B01 (OSS registered)
Email: [email protected] · Phone: +31 10 890 6612
Monday – Friday: 09:00 – 17:00 CET