Terms & Conditions

OVERVIEW

Welcome to OnlineStore24! The terms "we", "us" and "our" refer to OnlineStore24, operated by M&V Euro Commerce B.V. OnlineStore24 operates this store and website — including all related information, content, features, tools, products and services — to provide you, the customer, with a curated shopping experience (the "Services"). OnlineStore24 is powered by Shopify, which enables us to provide the Services to you.

This website is operated by M&V Euro Commerce B.V., a company registered in the Netherlands (KvK: 99544733). We serve customers both within the European Union via our EU domains (onlinestore24.eu and related TLDs) and worldwide via www.online-store24.com.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence. You are solely responsible for maintaining the security of your account credentials and for all activity under your account.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services. Colors or product appearance may differ from how they appear on your screen. All product descriptions are subject to change at any time without notice.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. OnlineStore24 reserves the right to accept or decline your order for any reason. Your order is not accepted until OnlineStore24 confirms acceptance and processes your payment.

SECTION 4 - PRICES AND BILLING

EU customers: Prices include VAT at your country's applicable rate, calculated and displayed at checkout. We are OSS-registered for full EU tax compliance.

International customers (outside EU): Prices are VAT-free. Local import duties, customs taxes or other fees may apply upon delivery and are the sole responsibility of the buyer.

SECTION 5 - SHIPPING AND DELIVERY

Free worldwide shipping on all orders. No minimum order value. No shipping charges at checkout. Shipping costs are included in our product prices.

We deliver to all EU member states, the United Kingdom, and a growing number of countries worldwide including USA, Canada, Australia, Japan, and many more. All delivery times are estimates only and are not guaranteed. For international orders (outside the EU), the buyer is responsible for any customs duties or import taxes levied by the destination country.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, are owned by OnlineStore24, its affiliates or licensors and are protected by Dutch and EU intellectual property laws. All rights not expressly granted herein are reserved.

SECTION 7 - OPTIONAL TOOLS

We provide access to optional third-party tools "as is" without any warranties. Any use of optional third-party tools is at your own risk.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites. We are not responsible for their content, accuracy or availability.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

OnlineStore24 is powered by Shopify. Any sales and purchases you make are made directly with OnlineStore24 / M&V Euro Commerce B.V. Shopify is not responsible for any aspect of sales between you and OnlineStore24.

SECTION 10 - PRIVACY POLICY

All personal information we collect is subject to our Privacy Policy. We use Google Analytics 4 to collect anonymized usage data to improve our Services.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 12 - PROHIBITED USES

You may access and use the Services for lawful purposes only. You may not use the Services for any unlawful or malicious purpose, to violate any regulations or laws, to infringe intellectual property rights, or to engage in any conduct that restricts or inhibits anyone's use of the Services.

SECTION 13 - DISCLAIMER OF WARRANTIES

EXCEPT AS EXPRESSLY STATED BY ONLINESTORE24, THE SERVICES AND ALL PRODUCTS ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED.

SECTION 14 - LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PROVIDED BY LAW, ONLINESTORE24, M&V EURO COMMERCE B.V., OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS SHALL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

SECTION 15 - CONSUMER RIGHTS — EU CUSTOMERS

EU customers benefit from full EU consumer protection rights, including:

  • 14-day right of withdrawal under EU Directive 2011/83/EU
  • Legal guarantee of conformity of 2 years minimum
  • Right to repair, replacement or refund for defective goods
  • OSS-compliant VAT collection

SECTION 16 - GOVERNING LAW

These Terms are governed by the laws of the Netherlands. EU customers may also use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

SECTION 17 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change any part of these Terms at any time. Your continued use of the Services following any changes constitutes acceptance of those changes.

SECTION 18 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to: [email protected]

M&V Euro Commerce B.V.
Posthoornstraat 11, 3011 WD Rotterdam, The Netherlands
KvK: 99544733 · VAT: NL869033967B01 (OSS registered)
Email: [email protected] · Phone: +31 10 890 6612
Monday – Friday: 09:00 – 17:00 CET